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Product documentation

ROI dashboard

The value your agents created — conversations contained, dollars and hours saved, and return on what they cost to run — in one board you can forward to your boss.

The ROI dashboard turns everyday agent activity into the numbers your leadership cares about. Where Analytics shows operations — volume, channels, CSAT — the ROI dashboard answers one question: what is this worth? It assembles conversations contained, estimated dollars saved, hours of team time returned, and your return on AI spend into a single, shareable view.

Built on the same numbers as Analytics

ROI is a lens over your real conversation data, not a separate count. "Contained" means resolved without a human — exactly as it does everywhere else in Convoship — so the dashboard can never disagree with your Analytics.

What it shows

  • Conversations handled — total traffic, split into contained vs escalated.
  • Containment rate — the share resolved without handing off to a person.
  • Estimated cost saved — contained conversations × your cost to handle one contact with a human.
  • Hours saved — contained conversations × the time a human would have spent on each.
  • Net value — cost saved minus what the agents cost to run.
  • Return on spend — dollars saved for every $1 of AI cost (e.g. 6.0×).

Each figure compares against the previous period, so you can see the trend at a glance, and a Value-by-agent table shows which agents are driving the result.

Your assumptions

Two inputs drive every dollar and hour on the board, and you set them yourself so the math is transparent:

  • Human cost per contact — your blended cost to handle one conversation with a person.
  • Human handle time — the minutes a person would typically spend on one contact.

Set these first

Until you enter a cost per contact, the dollar tiles show a dash and prompt you to configure it. Enter realistic numbers for your team and the whole board updates instantly — and stays honest, because anyone can see exactly what the figures are based on.

How to use it

  1. Open ROI from the workspace sidebar.
  2. Set your two assumptions in the panel at the bottom.
  3. Pick a period — the last 30 days, a quarter, or a custom range.
  4. Read the headline and tiles, then forward the view to whoever needs to see the value.

Review it before renewals and budget conversations. Because every metric is tied to real contained conversations and your own assumptions, it's a defensible answer to "what did this get us?"