Knowledge lets your assistant or AI agent answer from your own content — uploaded documents and approved websites — instead of guessing. Convoship indexes each source and pulls the most relevant passages into the answer at conversation time. Open it from a bot's Knowledge tab.
Sources
- Files — upload PDF, DOCX, or TXT documents.
- Websites — add a URL and Convoship crawls the pages you approve.
- Each source shows live status (indexing, ready, or failed) and how many passages were indexed.
- Remove or reprocess a source at any time; answers update accordingly.
Website consent & domain verification
Convoship only crawls websites you are authorized to use. Before a domain is indexed you verify ownership or confirm permission, and the crawler honors that authorization — so your knowledge base stays compliant and limited to content you control.
You decide which domains are approved for crawling. Convoship will not index a site until that domain is verified and authorized.
How retrieval works
When answering, Convoship combines meaning-based (semantic) search with keyword matching and then re-ranks the candidates so the most relevant passages win. This hybrid approach grounds answers more accurately than either method alone, and responses are drawn only from your sources.
Test retrieval
Use the built-in test box to type a question and see which passages would be retrieved and how they rank — a quick way to confirm coverage before you publish.
Knowledge works for both scripted Assistants and AI Agents. Start with a few high-quality sources, test retrieval, then expand — source quality matters more than quantity.