Not every conversation should be fully automated. Convoship can hand a conversation to a human — and notify your team when it happens — so customers reach a person when they need one.
How handoff happens
- Scripted Assistants — add a Handoff step in the flow builder where the conversation should escalate (for example after repeated failures or an explicit request).
- AI Agents — handoff is one of the guardrails: the agent escalates when a conversation needs a person, based on the rules you set.
Get notified: handoff webhook
In an assistant's Settings, set a Handoff webhook URL. When a handoff fires, Convoship sends the conversation to that URL so it reaches wherever your team works — a shared inbox, Slack, a helpdesk such as Zendesk, or your own routing.
With no webhook set, the customer still sees the handoff message but no one is notified. Add the webhook so escalations actually reach a person.
Measure it
Analytics tracks Resolved without a human — the share of conversations handled without escalating — so you can see how much work the bot is deflecting from your team over time.