Proactive recovery
Detects friction in the live session and reaches out before a customer churns — the move reactive bots can't make.
The Convoship differenceAgentic CX
SRSam Riveraacme.store · order #4821🙂 hopeful
2:14 PM
Hi — where's my order #4821? Tracking says delivered but it never arrived. 📦
01The customer asks
4+
Channels, one agent
web · SMS · email · voice
24/7
Always-on coverage
proactive, even after hours
100%
Conversations measured
every turn lands in analytics
reach out
Reactive bots can't
Convoship does it first
the proactive difference
Reactive bots wait. Convoship reaches out.
A normal bot only acts when a customer types first — so every hesitation, drop-off, and failed step is invisible and lost. Convoship agents watch the live conversation, detect friction in real time, and reach out on the right channel to recover the moment before it becomes a lost customer.
A reactive bot
What's my payoff amount?
It's $4,210.
…customer goes quiet…
Session abandoned — and no one ever knows why.
Convoship
Friction detected — Idle 2m on step 3 of 4 — income details
Agent reaches out · SMS
Hi Sam — looks like the income step tripped you up. Want me to walk you through it right here?
yes please 🙏
Application completedRecovered$1,240
01
Detect friction live
The agent reads the live session — long pauses, repeated questions, a failed payment or tool call — and flags the moment a customer is about to give up.
02
Reach out, on their channel
Instead of waiting, the agent proactively follows up over SMS, email, web, or voice with the exact context to get them unstuck.
03
Recover the experience
The customer finishes what they came to do — onboarding, a payment, a booking — and rates the experience, not the abandonment.
04
Feed the analytics
Every proactive moment is logged — what triggered it, what it recovered, and what it was worth — straight into your business analytics.
and it compounds
Every proactive moment makes the next one smarter.
Recoveries become data, data sharpens targeting, sharper targeting recovers more — a flywheel reactive bots never start.
Proactive moments
Better experience
Richer analytics
Smarter targeting
built to resolve, not just reply
Everything an agent needs to carry a customer all the way to done.
Convoship pairs autonomous reasoning with the memory, reach, and guardrails to finish the job — across every channel a customer might use.
Cross-session memory
Agents recall who a returning customer is and what they were doing, so no one starts cold or repeats themselves.
One agent, every channel
The same agent answers on web, SMS, email, and voice — context follows the customer between them.
Guardrails & approvals
Tasks, tools, spend caps, and eval gates keep an autonomous agent on-script and on-brand, every single turn.
Self-improving
A per-conversation drop-off view and an AI flow doctor show exactly where to tune — it ships better every week.
Grounded knowledge
Answers from your own docs and systems with consent-gated retrieval — no invented policies, no stale facts.
every conversation, measured
A better experience and better analytics — from the very same agent.
Proactive agents don't just lift the experience; they instrument it. Every interaction — and every proactive recovery — rolls into the metrics your leaders report on, trended on every agent.
- Trended on every agent, every period
- Proactive saves attributed to real dollars
- Board metrics, not vanity charts
- Export to your BI or warehouse
Workspace · Analyticslast 30 days
Resolution rate
0%+6 pts
Resolved without a human
Customer satisfaction
0%+3 pts
👍 after rated chats
Avg handle time
0.0m−22%
To a resolution
Recovered / month
$0kthis period
From proactive saves
Proactive recoveries
this week
Representative dashboard. Convoship reports these on your own traffic — we only show numbers we actually measure.
why convoship
What a reactive bot can't do.
Most platforms ship a bot that waits for input and forgets every customer. Convoship ships an agent that reaches out, remembers, resolves across channels, and turns every conversation into analytics you can act on.
Proactive, not reactive
It detects friction live and reaches out to recover the moment — the one thing a wait-for-input bot structurally cannot do.
Resolves, doesn't deflect
Autonomous reasoning with real tools and guardrails finishes the task instead of routing the customer to a form or a queue.
Memory across sessions
Returning customers are recognized and picked up where they left off — not greeted as strangers every single time.
One agent, every channel
Web, SMS, email, and voice from a single agent, with context that follows the customer between them.
Experience and analytics together
Every interaction and every proactive save lands in resolution, CSAT, handle-time, and dollars recovered — measured, not guessed.
Trust in every workspace
Tenant isolation, MFA, immutable audit logs, and encrypted secrets ship in every workspace — no add-on tier.
explore the platform
Go deeper where it matters to you.
The essentials are above. Each area below has its own page with the full detail — open the ones your team cares about.
agentic conversational AI
Stop waiting for customers to ask.
Reach out first.
See a Convoship agent resolve, remember, and proactively recover a real conversation — across web, SMS, email, and voice — in a single working session.